Global Impact
Digital illiteracy is a phenomenon that affects the most vulnerable. It is the term used for the inability to use digital tools on a daily basis and affects 17% of the population, or nearly 13 million people in France, according to the French national statistics office INSEE. The main causes are social, regional and generational. For example, 50% of non‑Internet users live in towns with fewer than 20,000 inhabitants and 34% of low‑skilled or unskilled people are affected by the problem. In this digital age, the digital divide and digital illiteracy are deepening existing inequalities and reinforcing the exclusion of those who are already vulnerable, since they affect 16% of low-income households, but just 4% of the wealthiest households. Worse still, according to a survey published in November 2018, the digital revolution is seen more as a vector of exclusion than of inclusion (39% versus 18% of respondents, respectively). Digital literacy is the ability to navi...
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